Municipal Utilities

The Whitestown Water Department is responsible for maintaining all water infrastructure owned by the Town of Whitestown. Whitestown owns 84 miles of watermain, 1086 fire hydrants, two booster pump stations, and 3 water towers. Whitestown purchases 100% of water from its provider, Citizens Energy Group.

To view the Municipal Separate Storm Sewer General Permit (MS4GP) public notice, click here.

Contact Us

317-733-8584
billing@whitestown.in.gov
Monday-Friday
7:30 a.m. – 4 p.m.
Closed for lunch 1 – 2 p.m.

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What are the utility office hours?
The utility office is open Monday-Friday from 7:30 a.m.-4 p.m. but is closed for lunch from 1-2 p.m.
How do I pay my water bill?

Save time by paying online with NO FEES! Visit InvoiceCloud to make a one-time payment or register your account to set up AutoPay, which pays your bill in full on the 24th of each month.

To register, enter your 9 or 10-digit account number (no dashes or spaces) and the first few letters of your last name. Click SEARCH INVOICES, and then select the box in front of the most recent invoice at the top of the page. Click on REGISTER SELECTED INVOICE in orange. Simply follow the prompts on this easy-to-use site, which also allows you to check your balance, recent payments, and more.

You can also pay over the phone with NO FEES by calling 855-751-1573, by mail using the payment stub on your statement, or by placing your payment in the white drop box located at the start of the short drive directly in front of our building located at 6210 Veterans Drive. It reads WHITESTOWN UTILITIES on the sides.

How do I setup a payment arrangement?

For customers that have past due balances, payment arrangements are available in 3, 6, 9, or 12 installments. To request a payment arrangement please email billing@whitestown.in.gov for assistance and advise how many installments are needed.

Who provides my water and sewer service?

View the Whitestown water service territory map here and the Whitestown sewer service territory map here.

Who can I contact with questions?

Please send billing questions, new account setup, and start/stop service requests to billing@whitestown.in.gov or call 317-733-8584 and choose the prompt for your specific need to ensure you are routed correctly for assistance.

I'm a new customer. How do I setup an account?

To set up a new account, please contact the Whitestown Municipal Utilities billing office via email at billing@whitestown.in.gov.

The following items are needed to open a new account:

  • A valid driver’s license for all persons who will be listed on the account.
  • If you are renting, the lease/landlord information is required.

Given any unforeseen issues, your water will be turned on within 24 hours after you have established your new account. Requests made on Friday will not be completed until Monday. A rental property may require more time if the property registration and inspection has not been completed.

Your bill will arrive monthly and include both water (if applicable) and sewer charges. The $25 account set-up fee will be added to your first bill.

Please note: If you are renting a home within the Whitestown Town limits, your landlord/property owner must be sure that the property is registered with the Town of Whitestown and that inspection requirements have been met. When they have, your landlord will be able to give you a “UTILITIES TRANSFER FORM” that you will bring with you when setting up your new account. Landlords/property owners can find more information here.

Help! I have a water emergency.

For before or after-hour emergencies, please contact the emergency line at 866-886-6777.

Please note that billing questions are not considered an emergency.

Town News

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Two HAWK signals were recently installed in Whitestown. The HAWK signal on Main Street in front of Main Street Park is now operating. The second HAWK signal on Albert S. White Drive in front of the new Hussey Mayfield Memorial Library Whitestown branch has been...