Municipal Utilities

The Whitestown Water Department is responsible for maintaining all water infrastructure owned by the Town of Whitestown. Whitestown owns 84 miles of watermain, 1086 fire hydrants, two booster pump stations, and 3 water towers. Whitestown purchases 100% of water from its provider, Citizens Energy Group.

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Daniel Powers, Public Works Director
317-732-4328
dpowers@whitestown.in.gov

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How do I pay my water bill?

Our new bill payment portal is live! Visit it here. You can pay online with one-time pay or register for an account with extended features. To register for an account, enter your account number (with no dashes) and last name. Select the account you’d like to visit and choose to pay the invoice or register. Once you create an account, you can sign up for autopay (drafted on the due date), go paperless, view your invoice, and more.

How do I setup a payment arrangement?

For customers that have past due balances, payment arrangements are available in 3, 6, 9, or 12 installments. To request a payment arrangement please email billing@whitestown.in.gov for assistance and advise how many installments are needed.

I'm a new customer. How do I setup an account?

To set up a new account, please contact the Whitestown Municipal Utilities billing office via email at billing@whitestown.in.gov.

The following items are needed to open a new account:

  • A valid driver’s license for all persons who will be listed on the account.
  • If you are renting, the lease/landlord information is required.

Given any unforeseen issues, your water will be turned on within 24 hours after you have established your new account. Requests made on Friday will not be completed until Monday. A rental property may require more time if the property registration and inspection has not been completed.

Your bill will arrive monthly and include both water (if applicable) and sewer charges. The $25 account set-up fee will be added to your first bill.

Please note: If you are renting a home within the Whitestown Town limits, your landlord/property owner must be sure that the property is registered with the Town of Whitestown and that inspection requirements have been met. When they have, your landlord will be able to give you a “UTILITIES TRANSFER FORM” that you will bring with you when setting up your new account. Landlords/property owners can find more information here.

Who can I contact with questions?

Please send billing questions, new account setup, and start/stop service requests to billing@whitestown.in.gov or call 317-733-8584 and choose the prompt for your specific need to ensure you are routed correctly for assistance.

Help! I have a water emergency.

For before or after-hour emergencies, please contact the emergency line at 866-886-6777.

Please note that billing questions are not considered an emergency.

Town News

Town of Whitestown breaks ground on new playground equipment

The Town of Whitestown has broken ground on new playground equipment at Gateway Park. “With the addition of this equipment, Gateway Park will be the most inclusive playground in Whitestown,” said Whitestown Parks Director Savannah Solgere. “Children of all abilities...